Frequently Asked Questions

Our apartment community falls within the Ankeny Community School District.

While there isn't public transportation close by, ride-sharing services like Uber, Lyft, and taxis are available for your transportation needs.

Our apartment community offers free parking spaces for our residents. Garages are also available for an additional monthly fee.

Our apartment community has a 24/7 package pickup service through Amazon Hub. This allows our residents to conveniently receive their packages at any time.

Our community offers a wide range of amenities designed to enhance your living experience! Click here to learn more about our amenities.

We offer guided tours as well as live video tours hosted by one of your leasing professionals. Click here to schedule your tour today!

While appointments are preferred, we also accept walk-ins. We welcome you to come by and visit us at your convenience.

To apply for an apartment, please visit our property website and submit an application online. It's a quick and easy process that allows you to apply from the comfort of your own home. Click here to apply!

Water, sewer, trash, and recycling services are included in the monthly rent.

You can choose Bloom Broadband as your provider for both Internet and Cable services.

Yes, we offer short-term leases subject to availability and demand.

Yes, we offer furnished apartments through VIA by Edward Rose. Click to learn more!

Yes, our community provides on-site maintenance services. We also offer 24-hour emergency maintenance services provided by our technicians who live on-site. This ensures our residents have a comfortable, worry-free living experience.

Submit a work order by using your online Resident Portal to request a repair. For after-hours emergencies, call the office and follow the prompts to our emergency maintenance. Click here to log into your Resident Portal.

You are not required to be present during maintenance visits unless you prefer to be.

Yes, we do provide emergency on-call maintenance services. Our team is available 24/7 to address any urgent issues that may arise. Please don't hesitate to contact the office and follow the prompts to reach our emergency maintenance line.

If you find yourself locked out of your apartment, simply utilize the lockout feature in the SmartRent app or contact SmartRent Support for direct assistance. SmartRent Support can be reached 24/7 at (833) 767-8736 or [email protected]

Yes, our apartment community is pet-friendly! Visit our Pet Guidelines page to learn more!

Our community offers some buildings that are smoke-free. To learn more about our smoke-free options, please contact the office. We'd be happy to provide you with all the details and help you find the perfect smoke-free apartment that suits your needs based on our current availability.

Certainly! We offer apartment transfer options both within our on-site community and to our sister communities. If you're interested in relocating to a different apartment or community, please reach out to our leasing team, and they will provide you with the necessary information and guide you through the transfer process.

No, we do not permit advertising your apartment home on websites like Airbnb or Vrbo. Our rental agreements strictly prohibit subleasing or short-term rentals through these platforms. If you have any questions about your lease agreement, contact our management team.

Yes, all residents are required to provide proof of renter's insurance. Click here for more information.

We provide a thorough redecoration process that includes repainting and deep cleaning including carpeted areas, and repairs to ensure a move-in-ready home for our residents. It's part of our commitment to providing the best move-in experience possible.

We encourage our residents to make their apartments feel like home by hanging pictures, mounting TVs, painting walls, or decorating with other personal touches. If you would like to decorate your apartment, please return it to its original condition/color prior to move out.

The most convenient way to pay your rent is through your Resident Portal. You can also mail your payment to the home office located at : 6101 Newport Road Portage, MI 49002.

If you need to break your lease, an Early Termination Fee, which varies based on your lease agreement, is required. This fee is due at the time you give your written move-out notice.